Hustle Patch Works ("we," "us," "our") is committed to protecting your privacy. This policy explains how we collect, use, store, and protect your personal information, and your rights under applicable data protection laws, including the UK GDPR and the Data Protection Act 2018, and, where applicable, US state privacy laws such as the CCPA.
Who we are
Hustle Patch Works is the data controller responsible for your personal information. If you have any questions about this policy or your data, contact us at hello@hustlepatchworks.com.
Information we collect
- Identity and contact data: name, email, company name, and shipping or billing details you provide.
- Order data: product specifications, quantities, and artwork files you upload.
- Technical data: IP address, browser and device information, and cookie data.
- Communications: messages you send via our forms, chat, or email.
How we use your information, and our legal bases
- To prepare quotes and fulfil orders, performance of a contract.
- To communicate about your project and provide support, performance of a contract and our legitimate interests.
- To process payments, performance of a contract.
- To send newsletters or marketing, only where you have opted in, your consent.
- To improve our products, website, and security, our legitimate interests.
- To meet legal, accounting, and tax obligations, legal obligation.
Cookies and analytics
We use cookies and similar technologies. Non-essential cookies, such as analytics, are only set with your consent, which you can give or withdraw at any time using our cookie settings.
Sharing your information
We share data only with service providers who help us operate, including payment processors, hosting providers, and shipping carriers, under agreements that require them to protect your data. We never sell or rent your personal information.
International data transfers
We operate production facilities and serve customers in multiple countries, including the United States and the United Kingdom. Your personal data may therefore be transferred to and processed in countries outside your own. Where we transfer data internationally, we rely on appropriate safeguards such as the UK International Data Transfer Agreement (IDTA) or Standard Contractual Clauses.
Data retention
We keep personal data only as long as necessary for the purposes above, including legal, accounting, and tax requirements typically up to 6 years. Artwork files are retained to make reordering easier unless you ask us to delete them.
Your rights
Depending on your location, you have the right to access your data; correct it; request its deletion; restrict or object to processing; request data portability; and withdraw consent at any time. UK and EU residents may also lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk. California residents have rights under the CCPA, including to know, delete, and opt out of the "sale" of personal information (we do not sell your data). To exercise any right, email hello@hustlepatchworks.com.
Children
Our services are intended for businesses and adults. We do not knowingly collect data from children under 16.
Changes to this policy
We may update this policy and will post the revised version here with a new "last updated" date.
Contact
Email: hello@hustlepatchworks.com.